CRM AND CONTACT CENTER

CRM FOR SALES MANAGEMENT, SERVICES AND CONTACT CENTER

A good customer experience has a lot to do with agility.

A great customer experience has even more to do with integration.

 

There is no point in your sales team contacting the customer soon if it takes time to send a proposal. Or if the call is answered right away, but your customer needs to repeat information, fill out forms and not have the problem resolved.

Click to find out how we can support your project:

• sell more and better with SAP Sales Cloud

• remunerate smarter with SAP Commissions

• accelerate and integrate SAP Service Cloud service channels

• reduce costs and increase contact center productivity with SAP Contact Center

 

And knowing that done is better than perfect, you can implement solutions at the pace and depth that makes the most sense. With faster and more focused projects you can accelerate your return on investment (ROI). Click and learn how GO! by Partners Digital is the best alternative to deploying SAP C/4HANA solutions quickly and with faster returns.

 

WHERE WE HAVE BEEN

SELL MORE AND BETTER WITH SAP SALES CLOUD

Did you know that almost 60% of sellers do not deliver their quotas?

It’s managing what happens before the order that makes your business increase sales productivity.

We have done SAP Sales Cloud (Cloud for Customer) projects for sales force automation that enable our customers to deliver data to their sales teams to better negotiate, grant lower discounts and faster deals.

With Intelligent Forecasting your company has artificial intelligence (AI) applied to improve its forecasts and sales forecasts. Built-in artificial intelligence learns from behaviors and interactions, and identifies businesses that are less likely to close — and recommends what to do to increase conversion.

Contact us and learn how to increase the effectiveness and productivity of your sales team with SAP Sales Cloud.

REMUNERATE SMARTER WITH SAP COMMISSIONS

Companies easily find out when they pay the lowest commissions. But they hardly realize when they are paying more than they should.

We have extensive know-how in SAP Commissions (CallidusCloud Commissions) for compensation management and sales incentive. SAP Commissions allows you to manage commissions strategically, driving behaviors that can better reward those who perform best.

In addition, SAP Commissions has end-to-end audit of calculation and release of commissions. This is the end of spreadsheets for calculating commissions.

100% automated auditing and traceability can reduce commission spend by up to 8%.

Commission and policies rules can be administered by users without a technical profile as they do not require any programming or development.

Click to contact us and get an estimate of potential earnings from SAP Commissions Cloud.

SPEED UP AND INTEGRATE SERVICE CHANNELS WITH SAP SERVICE CLOUD

The best customer call is the one that doesn’t happen.

It sounds like a contradiction, but the present customer values ​​the ability to be served without having to talk to anyone. This is why being effective in personal contacts has become so important.

SAP Service Cloud helps your service team quickly monitor and respond to customer requests. Quick answers can be predefined, as well as a knowledge base and self-service for customer use.

Content created in SAP Service Cloud can be distributed to your customers via web or another channel. You can create internal content for your operators and quick reference guides.

When you need to collaborate internally, you can transfer calls between working areas with full service level agreement (SLA) monitoring, response time, and resolution.

In a call center, SAP Service Cloud integrated with SAP Contact Center delivers a distinctive customer experience, improving satisfaction.

And you can manage field services together with SAP Field Service Cloud to dynamically manage and deploy your field teams.

Click here to learn how to accelerate and integrate your service channels with SAP Service Cloud or SAP Field Service Cloud.

GO! BY PARTNERS DIGITAL FOR MEDIUM-SIZED BUSINESS

With the GO! by Partners Digital the initiative fits your budget with predictability.

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PARTNERS DIGITAL LIGHTHOUSE

The beacon lights the way, helps keep the right direction. Our Lighthouse is our purpose, what we work with our customers every day.

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SAP C/4HANA

SAP C/4HANA is the name of the SAP Product Family for Customer Experience Management.

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